Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
How to turn on the free data hour without the app?
Hi everyone,I have a small plan with 2GiB +5 hours of data and no intention to switch. Although I usually stay within the allowed limit, from time to time I need to turn on the 1 hour free data to make sure I don't go over. Previously, this was possi...
Data charges for QC ice storm
I understand that Fido is not charging customers for data used during the ice storm electric outage.I've used nearly all my data during the outage and now I am being asked to pay for more.Can I get the data I used during the outage back, like Fido ha...
Spotty roaming service in US
We just returned from four days in New Orleans, and I had cell data for only about 20 minutes out of that entire time. The roaming provider there is T-Mobile; I had very spotty cell reception in the city (frequently "SOS Only"), and text messages to ...
Resolved! Pictures will not send via TEXT
Hi guys!I have a pay-as-you-go plan with a data plan added on. I have plenty of data left to send texts and pictures. But since I re-upped my plan, I can no longer send pictures to ANYONE. I always get a message failed after the sending bar goes half...
Account suspended
My phone is suspended the validation team can't even find why
