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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23915 Views
  • 0 replies
  • 8 likes

Resolved! My account has not worked in over 1 year

So I've tried off and on to log into My Account with fido over this past year or so.  Each time I login, I get a message saying:   Sorry, it looks like your My Account info isn't available right now, but it shouldn’t be too long.   Please try logging...

Blueskyzz1 by I'm a participant level 1
  • 3462 Views
  • 4 replies
  • 1 likes

Resolved! Temporary Suspension didn't work

Hello,  I'm a Fido customer from British Columbia.  This is regarding my current phone connection with you. I had requested for a suspension on my account after my December'22 billing cycle, owing to international travel plans. I had followed up twic...

AshwiniP2078 by I'm a participant level 1
  • 858 Views
  • 1 replies
  • 0 likes

Fido winback team gave me an offer

Hello,i got a call from fido win back team they gave me an offer for Rogers. 100GB plan for 60$.I accepted the offer march 3rd, 2023. It is been a whole week and have not received any confirmation on the plan or the breakdown email which they said wi...

Jaapmalhi by I'm a participant level 1
  • 795 Views
  • 1 replies
  • 0 likes

A strange account was added into my user

Hi there!My case is very complicated. I contacted Fido 4 times but nobody could help me handle this case. A strange account and phone number were added into my user. After that, my D.OB was changed. Now I want to remove that account from mine. Who sh...

Cuongnq by I'm a participant level 2
  • 1052 Views
  • 3 replies
  • 0 likes

Live chat not working - "Outside business hours"

Anyone getting this issue? Logged in at normal business hours trying to access the live chat and have been receiving this message for a week (January 2023)"Thanks for contacting us. Sorry, but you’ve reached us outside of our regular business hours. ...

tiffanywtlee by I'm a participant level 1
  • 3597 Views
  • 11 replies
  • 1 likes