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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! My account has not worked in over 1 year
So I've tried off and on to log into My Account with fido over this past year or so. Each time I login, I get a message saying: Sorry, it looks like your My Account info isn't available right now, but it shouldn’t be too long. Please try logging...
Resolved! Temporary Suspension didn't work
Hello, I'm a Fido customer from British Columbia. This is regarding my current phone connection with you. I had requested for a suspension on my account after my December'22 billing cycle, owing to international travel plans. I had followed up twic...
Fido winback team gave me an offer
Hello,i got a call from fido win back team they gave me an offer for Rogers. 100GB plan for 60$.I accepted the offer march 3rd, 2023. It is been a whole week and have not received any confirmation on the plan or the breakdown email which they said wi...
A strange account was added into my user
Hi there!My case is very complicated. I contacted Fido 4 times but nobody could help me handle this case. A strange account and phone number were added into my user. After that, my D.OB was changed. Now I want to remove that account from mine. Who sh...
Live chat not working - "Outside business hours"
Anyone getting this issue? Logged in at normal business hours trying to access the live chat and have been receiving this message for a week (January 2023)"Thanks for contacting us. Sorry, but you’ve reached us outside of our regular business hours. ...
