Showing results for 
Search instead for 
Did you mean: 

5 years with Fido but leaving due to disappointment

I'm a participant level 1
I'm a participant level 1

Upgraded plan to get iPhone 14. They have trouble delivery and I ended up waiting for a month. They called to pick up at the store, came to the store, they said they change the price and I have to pay more with current price.

One month waiting: pay more or you get nothing. 

- My waiting wasn't compensated 

- Reason for that is my address was not correct but all ordered I made online came right to my door. They didn't bother go one extra step to call and check my address again if that actually is a real reason

- Customer service is suck, one month waiting and 5 phone calls. Ended up pay more or get nothing.

- I had to say sorry for hung up the pphone at the last call because I was running out of all my patience.


They just lost three customers in one account. 



Hello @lynahuynh 


I'm sorry to learn about your experience.


If you still need assistance with your account, it will be important to reach the customer service. You can find all the ways to reach us here.