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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Wrong number added under my account

Hello.  Two days ago I add two number under my account. One for Shaghayegh who is a virgin client at the moment and would like to change her operator to Fido. Her plan is supposed to be 20G internet for $35 a month.    The other one is for Artin who ...

Farid6267 by I'm a Participant Level 1
  • 114 Views
  • 1 replies
  • 0 likes

Worst customer service experience ever with Fido

I've been a loyal customer with Fido for over 10 years. Today is the end of it.   This week when I opened my Fido app, I received a mobile plan promotion that was pictured as saving me $$. Instead of paying 45$ per month for my mobile plan, I will be...

ilvshnichi by I'm a Participant Level 2
  • 156 Views
  • 3 replies
  • 0 likes

Scam? Text received today: "FIDO MOBILE DEPARTMENT Due to...

Scam? Text received today: "FIDO MOBILE DEPARTMENT Due to an overbilling last month, we issued you a cash-back of $135.60 CAD    Claim here: http://89.45(...etc)  *Data rates may apply"-I checked my FIDO account and bank statement and found no unusua...

lar57jsy by I'm a Participant Level 1
  • 6717 Views
  • 3 replies
  • 1 likes

Add support for Safari AutoFill

Fido is currently, the only web site I can't use credit card AutoFill with Safari when I want to quickly pay my monthly bill.I already complained many years ago about this and, nothing has changed.Will you, one day, finally start to support AutoFill ...

Frew by I'm a Participant Level 3
  • 414 Views
  • 12 replies
  • 1 likes