General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Need help with Fido account

I canceled my Fido account in October 24 . However I still received a bill just now. I'm not in Canada  and can not make phone call right now, so please help me to solve problem in mail please.

Totorow by I'm a Participant Level 1
  • 65 Views
  • 1 replies
  • 0 likes

Resolved! Cancel

Please cancel my service from now 31st October I try to send a messege from Live chat but nobody talked  back thank you

jiwonhwang by I'm a Participant Level 1
  • 124 Views
  • 1 replies
  • 0 likes

Cant contact customer support

Hello,When I call the customer support number to get ahold of someone I receive a message that phone call are do longer possible and I have to follow a link that's texted to me to schedule a call back. That link doesnt work for me however, just redir...

kasand18 by I'm a Participant Level 2
  • 256 Views
  • 5 replies
  • 0 likes

Resolved! Call back goes directly to VM never rings

I have tried multiple times to request a call back and even though I hold my phone the whole time in my hand the phone never rings.  Then suddenly a voice mail appears.  As if they purpously go there directly.  The call never shhows up in my recent l...