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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

My iPhone 8 is no longer sending MMS messages.

I am getting this message on my phone: enter the password for the HTTP proxy for mmsproxy.fido.ca:80 in Settings When I searched through the forum, the normal setup is to leave the username and password blank in the MMS setting. I have tried toggling...

ceeceebram by I'm a participant level 1
  • 692 Views
  • 1 replies
  • 0 likes

Didn't Receive Referral

Hi there! My FIDO account was activated on the 28th of May and since then, I have referred someone and also received a mail on unlocking an award related to my referral.  But I have not received any referral discount. I took a plan for three months a...

Kunal4 by I'm a participant level 1
  • 2123 Views
  • 5 replies
  • 0 likes

Need help please.

I unknowingly clicked a pop up which showed something related to TAG plan. I dont know what it is , but my account changed and i need to pay more from next time. I am a student and dont want this plan. I need to change to my previous plan. Help pleas...

JasleenKaur1 by I'm a participant level 1
  • 704 Views
  • 1 replies
  • 0 likes

Resolved! Temporary suspension fee

I wanted to suspend my plan from 4/30~8/26 because I won't be in Canada, so I contacted to the customer service and the assistant said that it was all done. She said there would be $7 suspension fee and I understood but I got an email that my monthly...

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Chloesy0309 by I'm a participant level 2
  • 2536 Views
  • 1 replies
  • 0 likes