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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Agents not honouring price plan change quotes
I have a price plan with a promotion that just expired. I contacted Fido support a few weeks ago and they told me to contact them after the promotion had expired and they could apply the price plan quoted to my line. Fast forward to today, and the "S...
Customer Support Says Data Overage Charges Are Correct?
Hello all, Long time customer, first time poster! Thought I'd share my experience with Fido increasing their data overage rates by 15x ($10/1GB -> $15/100MB). On August 8th I received a text stating I had used up all my data and could continue with o...
Postpaid to Prepaid conversion
Hi I would like to change my account from Postpaid to Prepaid. can you please helpRegards Gayathri
Resolved! Callback option does not work
I have been a Fido customer for 14 years and I am shocked to learn that I can no longer speak to a customer service rep live on the phone. The chat function is incredibly time consuming and they seem like bots and not real people. I have a similar is...
Resolved! 1000 international minutes charged
Hi there, I have been using fido for almost 3 years now and this month my bill added upto 134.97. I have 1000 international minutes in my plan and I was charged for international calls soon after I used up only 651 minutes. My contract says - 500 ca...
