General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Poor service from Fido

I am very upset with Fido as I was told that I was able to add a line to my account and then I call back the next day as they told me I would have a tracking number in my email as well as a email stating that my phone was shipped and now they aren't ...

Bad behavior from escalation officer

Fido team reached out to me 2weeks ago and offered free tablet with $5 plan, I accepted with credit check done. Upon nonreceipt of the device after 2 weeks called CS team and enquired. Understood that request was not raised. Requested to do further i...

Chi8771 by I'm a Participant Level 1
  • 2 replies

Payment notices

hi, why do I keep on getting notices about a payment that was paid on my credit card . i am in the USA , this week I get early calls from Fido and than they hung up, why? mis this a reminder to $?  

HV1501 by I'm a Participant Level 1
  • 1 replies

Resolved! Pre-authorized Chequing

Setup Pre-authorized Chequing payment on 6 April and the payment due today. Will the payment go through automatically today? Am I suppose to see the payment from my bank account right away today? As i do not see anything so far, not sure if the Pre-a...

50465468 by I'm a Participant Level 2
  • 1 replies

Resolved! Adding data , changed phone financing

Hello all,  I have been a happy fido client for over 2 years and in December 2020 updated my original contract, new phone financed @ 36 @and new data 10 +10 @ 60 with taxes a bit over 110 .  all fine. In March  2021? I receive a offer email. For 50g ...

Justjunkjim by I'm a Participant Level 2
  • 2 replies