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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Bill payment using checking account

I always paid my bill using my credit card, this month I decided to pay through my checking account.using my bank application I added FIDO bill, and entered my FIDO account number and everything has been done wellbut still on My account FIDO "FIDO mo...

rana9290 by I'm a Participant Level 1
  • 575 Views
  • 2 replies
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Bango Third Party

Scammed over $100 that FIDO permitted this charge and then advised that I had to reach out to the company to reverse these charges. Why has FIDO signed an agreement with an company to bill directly instead of a credit card? They're obviously getting ...

european by I'm a Participant Level 1
  • 422 Views
  • 2 replies
  • 0 likes

Deceiving long distance plans

I just received my bill for December and had $131 in long-distance charges, from calls that I made to the USA. I was under the impression that the 1000 international long distance minutes to 8 select countries, would include the USA. No where, that I...

Rachael777 by I'm a Participant Level 1
  • 1297 Views
  • 4 replies
  • 1 likes

Call Transfer/Forwarding charges

I have been on a Fido plan for at least 5 years and I have been using the **21*123456789# to forward calls when I am home.  ##21# to cancel it.  NEVER incurred a charge in the past as that was supposed to conserve your monthly call time of say 500 mi...

HkPolarBear by I'm a Participant Level 2
  • 431 Views
  • 2 replies
  • 0 likes

Got a bill for 780 for 1000 mins.. This is absurd.

I have been with Fido for almost 2 Years now and I paid regular bills I got a bill today for 780 dollars.  I spoke to support multiple times on this and they always said 1000 mins will not expire.. But now they said its mentioned in bill ..  Anyway i...

pvnnpavan by I'm a Participant Level 2
  • 410 Views
  • 3 replies
  • 0 likes