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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Free Tablet Offer Warning

Warning to all. I just fell for it. The free tablet for two years for only $10??I found it was not not the case. I ordered it and found it was not for me anyway and sent it straight back well within the 15 days. Now I have been charged $42. I just ph...

moontune by I'm helpful level 1
  • 3083 Views
  • 9 replies
  • 0 likes

Resolved! New sim card cannot be updated

Was trying to use different browsers to update my sim card and got same message "something went wrong on our end, please try again later", not quite sure if my sim card has issues or Fido's website has problem, please help

Leya by I'm a participant level 3
  • 4775 Views
  • 11 replies
  • 0 likes

Resolved! Changing Address

  I can't change my address online. I don't see anywhere where it is even an option to change it.

Lauren108 by I'm a participant level 2
  • 2127 Views
  • 7 replies
  • 0 likes

How to complain against a customer service agent?

Yesterday, I spoke to many agents regarding the network issues in a specific place. I had to talk with them more than 2 hours and ended up my call without any resolution. They were terribly unprofessional, terrible knowledge about the issues and rude...

kazi125 by I'm a participant level 1
  • 1464 Views
  • 3 replies
  • 0 likes