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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Order confirmation

Hi, I've just purchase new phone and new plan under my existing Fido account.All order process seems went ok, and i was able to print out the service agreement as well.I've checked the two of agreement checked boxes and clicked on the submit order.Do...

hchl77 by I'm a Contributor Level 1
  • 473 Views
  • 2 replies
  • 1 likes

AirPod upgrade hell

Ordered an upgrade device through fido.ca earlier this week. Was sent an email instructing me to go to a Fido store to pick up AirPods via the $2.50/month deal. First store tells me that they can't do the add-on because I didn't do the upgrade in-sto...

c95 by I'm a Contributor Level 1
  • 479 Views
  • 1 replies
  • 0 likes

Billing and Taxes

I am a recently new Fido customer living in Alberta. Today I was emailed my first bill for the amount of $114.06. The amount is conflicting with the information given to me by an agent at The Mobility Store and also a Fido customer service rep who I ...

JLH302 by I'm a Participant Level 1
  • 238 Views
  • 1 replies
  • 0 likes

Resolved! Need to contact the Office of the President

My phone became permanently locked when tech support/customer service gave me the wrong codes to unlock the sim network code. I spoke to Yaas (at the Vancouver office) and told her I only had ten chances to enter the code -- and she gave me wrong cod...

Vknow by I'm a Participant Level 1
  • 534 Views
  • 1 replies
  • 0 likes