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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
My iPhone 8 is no longer sending MMS messages.
I am getting this message on my phone: enter the password for the HTTP proxy for mmsproxy.fido.ca:80 in Settings When I searched through the forum, the normal setup is to leave the username and password blank in the MMS setting. I have tried toggling...
Resolved! Changing data plan - activation fee - no help from Fido support.
We are Fido clients since 2020. In August 2022 in one of Fido stores, we upgraded our data plan on two lines, and immediately we were charged an activation fee of $50 each. After talking to the Fido store rep we were told that this fee will be refund...
Didn't Receive Referral
Hi there! My FIDO account was activated on the 28th of May and since then, I have referred someone and also received a mail on unlocking an award related to my referral. But I have not received any referral discount. I took a plan for three months a...
Need help please.
I unknowingly clicked a pop up which showed something related to TAG plan. I dont know what it is , but my account changed and i need to pay more from next time. I am a student and dont want this plan. I need to change to my previous plan. Help pleas...
Resolved! Temporary suspension fee
I wanted to suspend my plan from 4/30~8/26 because I won't be in Canada, so I contacted to the customer service and the assistant said that it was all done. She said there would be $7 suspension fee and I understood but I got an email that my monthly...
