Name display not working

[Chris87]

Hello,

I'm having issues with my name display feature. It was added to my plan a few months ago but it is not working. I have talked to customer service and the suggestions they provided did not work (They removed it from my plan, readded it, reset network setting, resetting phone etc). 

Has anyone else had the same issue? I have a Hauwei P20 Pro

[FidoAmanda]

Hey Chris87!

What exactly are you seeing when someone calls you? Are you seeing just the phone number or are you seeing 'private' or 'unknown'?

Is the same thing happening when you have your SIM card in another phone?

Let us know!

[FidoAmanda]

Hey @Chris87!

Were you able to get this sorted out?