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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido Refund
I have contacted Fido over the past year for my negative balance to be refunded back to me.At first I was told a cheque has been issued to my address and it may take some time.After more than 6 months of wait, I contacted Fido again to see if I can g...
Resolved! Implications of cancelling a phone plan with Fido
Hello,I do have some related questions about the implications of cancelling a phone plan with Fido.1. Could I keep the same number if I cancel with Fido and contract with another phone company in Canada?2. Would I be charged a fee for cancelling the ...
Deleted eSIM - Can a new eSIM be emailed to me?
Hello everyone, I opened a new line and activiated the eSIM via the Fido website. After activiation I was having some issues with SMS so I thought I'd delete the eSIM off of the phone and re-add it. But it looks like I could not re-activate the same ...
Wrong email address entered upon registration of my new fido account
Hi, I recently registered for fido black friday deals online and I accidentally entered a wrong email address. What should I do? The registration was successful but I could not register my account since I put the wrong email address. Thanks.
Talked with Rogers customer agent by Fido chat??
Hi Team, Around 12:00, I talked with Fiod agent (not sure from fido/rogers) to ask is there special offer for me. After he/she realized I am loyalty customer, he/she told me he/she will transfer to me the loyalty program to check.Then I waited 1 hou...
