Reset Voice mail PIN

Reset Voice mail PIN

Reset Voice mail PIN

SOLVED
MeninaFlor
I'm a Participant Level 1

Reset Voice mail PIN

I dont know the number of my voice. Can you help me?

 

 

Accepted Solution

Re: Reset Voice mail PIN

Solved by Former Moderator FidoTerry

Welcome to the community @MeninaFlor! Smiley

 

Are you looking for your Voicemail PIN? If you are, you can reset by going to Fido.ca > My Account > Usage & Services > Mobile > Reset Voicemail Password.

 

If you're looking for the Voicemail retrieval number, you can find your answer here.

 

 

View solution in context
5 REPLIES 5
Chonharris01
I'm a Participant Level 1

Sorry but that doesn't work for me

Hello @Chonharris01,

 

Can you share with the Community what you see or happens when you try to follow the steps explained above? 

 

Please keep the Community posted. Smiley 



FidoTerry
Former Moderator

Welcome to the community @MeninaFlor! Smiley

 

Are you looking for your Voicemail PIN? If you are, you can reset by going to Fido.ca > My Account > Usage & Services > Mobile > Reset Voicemail Password.

 

If you're looking for the Voicemail retrieval number, you can find your answer here.

 

 



ajafferjee95
I'm a Participant Level 1

There is no option called update voicemail password on my mobile account page.

Hello Ajafferjee95,

 

  Welcome to the community!

 

  When you accessed your My Account using your phone, did you click on the Phone details tab?

Screenshot_2018-02-22-21-21-23.jpg

 

  You may need to Log in to actually change the voicemail password.

 

  Alternatively have you tried to access My Account via a computer? You should be able to change the voicemail password via Services --> Mobile --> My Device (near bottom of page) --> Update Voicemail Password.

 

   I'm not sure if it makes a difference, but do you have a post-paid or pre-paid plan?

 

Hope this helps Smiley

 

Cheers