Reset Voice mail PIN

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Reset Voice mail PIN

I dont know the number of my voice. Can you help me?

 

 

Accepted Solution

Re: Reset Voice mail PIN

Welcome to the community @MeninaFlor! Smiley

 

Are you looking for your Voicemail PIN? If you are, you can reset by going to Fido.ca > My Account > Usage & Services > Mobile > Reset Voicemail Password.

 

If you're looking for the Voicemail retrieval number, you can find your answer here.

 

 

View solution in context
Flag this to a Moderator
Message 1 of 6
9,720 Views
Highlighted
Former Moderator
Former Moderator
Solution

Re: Reset Voice mail PIN

Welcome to the community @MeninaFlor! Smiley

 

Are you looking for your Voicemail PIN? If you are, you can reset by going to Fido.ca > My Account > Usage & Services > Mobile > Reset Voicemail Password.

 

If you're looking for the Voicemail retrieval number, you can find your answer here.

 

 



Flag this to a Moderator
Message 2 of 6
9,713 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Reset Voice mail PIN

There is no option called update voicemail password on my mobile account page.

Flag this to a Moderator
Message 3 of 6
8,245 Views
Highlighted
Senior MVP Senior MVP
Senior MVP

Re: Reset Voice mail PIN

Hello Ajafferjee95,

 

  Welcome to the community!

 

  When you accessed your My Account using your phone, did you click on the Phone details tab?

Screenshot_2018-02-22-21-21-23.jpg

 

  You may need to Log in to actually change the voicemail password.

 

  Alternatively have you tried to access My Account via a computer? You should be able to change the voicemail password via Services --> Mobile --> My Device (near bottom of page) --> Update Voicemail Password.

 

   I'm not sure if it makes a difference, but do you have a post-paid or pre-paid plan?

 

Hope this helps Smiley

 

Cheers


Flag this to a Moderator
Message 4 of 6
8,237 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Reset Voice mail PIN

Sorry but that doesn't work for me

Flag this to a Moderator
Message 5 of 6
3,496 Views
Highlighted
Former Moderator
Former Moderator

Re: Reset Voice mail PIN

Hello @Chonharris01,

 

Can you share with the Community what you see or happens when you try to follow the steps explained above? 

 

Please keep the Community posted. Smiley 



Flag this to a Moderator
Message 6 of 6
3,472 Views