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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24088 Views
  • 0 replies
  • 8 likes

Customer service closed?!!

Hi all,It has been 3 days that I have been calling 611, but when I select to a real person it says that tge customer call center (or sometging like that) is closed. I called them during their openning hours. Do you know what is going on with Fido? Ho...

Fshemirani by I'm a participant level 1
  • 2451 Views
  • 5 replies
  • 0 likes

Pixel 7 grey out notification button

Out of the blue the "TD My Spend" app notification button is greyed out and there is a message that this app does not send out notifications.  This same app works on my husband's Pixel 7 as well as my tablet.  I have checked all the permissions, and ...

smyk by I'm a participant level 1
  • 1452 Views
  • 3 replies
  • 0 likes

Still have not received my cheque

I am only here because I have tired to get Customer Service to help with this on 3 seperate occasions and feel like everyone else should be aware of the turmoil they will endure when trying to close an account that is in credit. My closed account has...

blgdfsert by I'm a participant level 2
  • 514 Views
  • 1 replies
  • 0 likes

Offered plan from retention department never went through

Yesterday after dealing with customer support for close to 4 hours. I was eventually offered the deal for 30gb/$34. The lady was having trouble changing my plan and told me she'd call back in a half hour and the plan would be sent to my email. I neve...

Colli by I'm a participant level 2
  • 821 Views
  • 2 replies
  • 0 likes