Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Why can't you email someone at Fido?
I really want to be able to contact SOMEONE at Fido who... might actually care about people??I want to lower my bill, but i can't, because my bill is in arrears. So, instead, I will continue to have a huge bill that i won't be able to pay off bc i c...
Extremely helpful representative
Just spoke with someone on the phone for Fido because I was having billing problems and problems with a different person when I had called prior. The guy I talked to, Henry, was extremely helpful and understood exactly where I was coming from! He hel...
Resolved! Exclusive offer to me? How so?
Before logging into my account, I browsed through the phone offerings as I usually do, just to see if there are any exceptional deals. After that, I logged into my account, and looked at the 'exclusive to me' offers on phones. So tell me, just exactl...
Resolved! Excess amount charged beyond my 40$ plan for internet usage without any intimation or information. I never agreed to it
I have been charged for data usage without authorization or any kind of intimation. I want Fido to reverse all the charges beyond the 40$ per month for my last 3 cycles. I have been paying ~90$ per month and made the mistake of auto authorizing payme...
Resolved! Account Balance Question
I'm planning on buying a new phone (iPhone 15 pro max) on Saturday, however I am still in a contract with two months ($96) left.I tried adding the remaining balance to my account assuming I could pay it off immediately, however that just gave me a ne...
