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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24091 Views
  • 0 replies
  • 8 likes

BF - What a nightmare

Once again BF deals at Fido are completely inaccessible for customers, new or old.  Repeat errors, unable to access plan page at all. Looks likeI'll be switching to Freedom or Koodo - since they both have the same deal and I can actually sign up for ...

lunacyde by I'm a participant level 1
  • 732 Views
  • 1 replies
  • 0 likes

Re: Live Chat

Hi i want to freeze my account.because I having to go back my country.please can you stope all servers.

Harinder3 by I'm a participant level 1
  • 664 Views
  • 1 replies
  • 0 likes

Reverting a Plan Changes. Why isn't this a thing?

I need to rant and hope for some guidance. I've now seen that this is a fairly common mistake many people have made. Myself now included.When you make changes on a phone plan online, Fido does NOT display the entirety of the changes being made and it...

Arktium by I'm a participant level 1
  • 763 Views
  • 1 replies
  • 0 likes

Resolved! Porting back to Fido

On Nov 1st, I ported to Rogers from Fido. Is it possible to port back to Fido or do I need to wait a min number of days before I'm allowed back to Fido?Thanks

samsvoc by I'm a participant level 3
  • 1001 Views
  • 2 replies
  • 0 likes

About loyalty offers

I came to know recently that Fido offers loyalty offers for their customers. I want to know how are these loyalty plans.