General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Fido sent me a promotion but its not valid

Got sent this from a fido # that usually advertises promotions. Called an agent and they didn't know anything about it. Kind of disappointed. Links in texts go directly to the website and are not malicious.

Fido Macc

I have been charged on my credit card by Fido Macc even though I am not in Canada and am currently not using my number. What do I do? I took my sim card out of my phone earlier this month but still charged a huge amount. Help!

Voicemail message

Hi,My voicemail number was deleted and replaced with +1 587-737-0210 and I received a message with (voicemail 2 New 0 Urgent). This is being stuck on my screen and I tried many times to delete it from the settings but it comes up again. It's now almo...