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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! New sim card cannot be updated

Was trying to use different browsers to update my sim card and got same message "something went wrong on our end, please try again later", not quite sure if my sim card has issues or Fido's website has problem, please help

Leya by I'm a Participant Level 3
  • 2923 Views
  • 9 replies
  • 0 likes

Resolved! Unable to update credit card ( Prepaid )

Hi there... I had to get a new Credit Card number a few months ago, and Fido charges me yearly for my phone plan. The charge was supposed to go through last night but it didn't since my old credit card is no longer valid.So I go to the Manage Credit ...

Tekovince by I'm a Participant Level 3
  • 34393 Views
  • 75 replies
  • 0 likes

Resolved my billing issue

Thank you so much for resolving my billing issues. I am finally happy that fido community do reach out to us listen to your concerns.i am very thankfull to Jeff who understood my issues and worked together to resolved it. Thank you so much once again...

Anmolparmar by I'm a Participant Level 3
  • 217 Views
  • 1 replies
  • 0 likes

Complain about FAKE bonus offer FIDO

  Did u guys make a mistake by saying 'Just for you, Available exclusively just for you',  but when clicking 'Get the offer', and return error popup?   Called the number 1 888-481-3436. they cannot find the bonus offer,   Chatted with support agent,...

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king689 by I'm a Participant Level 2
  • 369 Views
  • 2 replies
  • 0 likes