Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
NEED to cancel the sim card
Hi I am trying to connect with fido to cancel my phone number but they are not authenticating my request. I am no longer in the country and I need to cancel my number because I won't use it. But I am having a lot of trouble connecting with anyone fro...
how do you get a customer service rep on the phone in person?
anyone have any suggestions?
Resolved! Terrible Customer service for Return
I did the fido trade-in program the second week of december, and was told that i would receive a shipping label to send in my old phone so taht i could receive the credit that it was worth to me account. However after waiting more than 20 days for a ...
I'm paying for an extra number I never had?
After speaking with a fido rep after I realized I've been paying for an extra tel number, they cancelled any more usage from it, but say they can take the monthly billing off? I'll have to wait till Dec before for it to expire? Anyone else have this ...
Resolved! Cant log.in app
Hi i cant log.in my Fido App! "Sorry, we've hit a snag, Please check back later" what happened? Any solution on this?
