Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Bad behaviour of Customer Representative URVISH
November 25, 2023 around 1145AM at Scarborough Town Centre, We saw the Black Friday Promotion 40GB for $35. As Fido user for how many years we want to grab this promotion. While on the queue some representative will come and asked what is the reaso...
My bill is too higher than usual
Fido gave me the worst experience i would never had again i had international for just 10 min multiple their charges are 1.65 cent so it should be 16.50 they charged me 70 bucks and besides that last bill i paid was 264 dollar which was already due o...
Please don't wait pickup email and just call pickup store. Otherwise, your phone will be automatically cancelled.
Unpleasant Experience with Fido Phone Upgrade ProcessI recently applied online to upgrade my phone as an existing FIDO customer, specifying a Pick-up Store for collection. Following the online application, I received an email from Fido with instructi...
Resolved! Wifi Calling worked & stopped working
Hi, I am using an ulocked iphone. I just swithched to Fido yesterday from Rogers, and I gave my IMEI to the rep. I successflly activated Wifi Calling, and it worked for a couple of hours. Then it was turned off some how, and when I tried to turn it...
Is there anything wrong with the customer care services?
Tried to contact the customer care services these days for my new Fido accounts, but couldn't get anyone for help, neither Live Chat nor Phone call. What happened to Fido????
