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Phone repair - poor customer service

I'm a participant level 1
I'm a participant level 1

Terrible customer service, I have a phone in for repair trying to talk with someone about it being fixed is a nightmare. I have been past from department to department, cut off multiple times. My level of frustration is at breaking point. Does noone care. This was about a fone being fix and now has turned into me feeling trapped with a service provider that does not care. Why do I pay for this. If I could cancel all my services without penalty I would. I just want someone to help resolve my issue and help get my phone fixed. Even when asking for a manager you are left on hold forever. 


Former Moderator
Former Moderator

Hello @Daniel664,


Welcome to the community!


Sorry to hear that you've had frustrating experience trying to get your phone repaired. We do our best to make sure this is a seamless experience.


Feel free to reach out via these methods and we'll be happy to help.