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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Agent puts me on hold for more than 4 hours
On 26 November 2023, I was told by Fido support that an offer would be applied to my account once I receive and activate a new device that I had ordered from Fido. I received the new device today (28 November 2023) and I called the support but the ag...
How long is the backorder for the Galaxy s23 FE?
Hey everyone, I ordered the Samsung Galaxy s23 FE last week, I'm just wondering if anyone knows how long it usually takes for devices to get shipped when they're on backorder.
Resolved! Name display not working
Hello, I'm having issues with my name display feature. It was added to my plan a few months ago but it is not working. I have talked to customer service and the suggestions they provided did not work (They removed it from my plan, readded it, reset...
Resolved! Modifying a payment arrangement
My apologies but I gave you the wrong date for payment, the payment of $100 will be made on the 13th and the there will be other payments to follow, my apologies for this mistake
Bad behaviour of Customer Representative URVISH
November 25, 2023 around 1145AM at Scarborough Town Centre, We saw the Black Friday Promotion 40GB for $35. As Fido user for how many years we want to grab this promotion. While on the queue some representative will come and asked what is the reaso...
