Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Customer support Wait time is terrible.
Can someone answer the call. 1 hour waiting for some real person to answer. neither an option to call back is there.
Bill goes up after conversation with retention team
I had a chat with a Fido agent before my promotion ($15 discount) ended, and the agent told me that I would be able to keep my promotion as long as I stay with Fido. I have the chat transcript. Now this month I see that my bill has gone up, and when ...
Not getting LTE connection after switching to Fido
I just switched over from Koodo to Fido for that $34 for 30 GB 4G plan. Prior to switching, my Google Pixel 6 always connected to LTE and I got great speeds. After switching to Fido, the Pixel 6 only connects to H+ and it has bad speeds after using ...
Existing customer cannot change plan to $34/40GB?
Hi there,The customer service is outside of working hours right now, so I posted my question here, please reply as soon as possible when customer service saw this message, thanks.The thing is that I'd like to change my current plan to $34/40GB, but c...
How do I remove roaming
Hello How can i turn off fido roaming because they are charging me soo much per month and I am not even using it
