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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Exclusive data bonus offer error
I received an EXCLUSIVE OFFER that said "We'll add a 10GB data bonus on your current plan today," but when I clicked the "get this offer" button, it prompted an error 500. How I obtain this additional 10GB data offer?
I can't get through the online upgrade process, it just stalls after I pick my phone upgrade before showing plans available.
Fido has made offers to my account for bf/cyber and I would like to get it. But after picking a phone and pmt option it just spins forever without showing the plan picker. I've also tried the chat interface but it appears to be too busy, all I get ...
Transfer my existing phone number not available (no plans listed)
Phone service was supposed to start on Dec 1, received SIM, but when I sign into my account today (Dec 2) to initiate the transfer of my existing phone number, no plan is listed under my Mobile account, so there's no option to initiate the transfer....
Ported to Public Mobile from Fido...Now I can't receive calls from Fido customers
Hello All, I have run into an odd issue after porting out from Fido to Public Mobile last week Thursday. I noticed that I am not able to receive calls from Fido phone numbers. When they attempt to call me, it goes to this generic Fido voice messaging...
Misguided with the plan
Hi, I am writing this with the bad service and misguided information provided by fido customer service on the plan. I got an upgraded service on my plan during December. To get more clarification on the plan, I called the customer service for more de...
