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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Fido Phone Order

HI Good evening! I ordered  a new phone 4 days ago and still I haven't received any shipping confirmation. However, my Fido program details got updated yesterday. When I'm going to receive the phone? Thank you

shineplet by I'm a Participant Level 2
  • 2979 Views
  • 16 replies
  • 0 likes

Very Rude Customer Service Rep & Broken Promises

Hi Everyone, I just switched to Fido and have not had a great time dealing with customer service - it's off to a bad start. In a nutshell, I've spoken to 3-4 customer service reps over the month, having waited 1-2 hours on hold each time. All of them...

EllieSparrow by I'm a Participant Level 3
  • 367 Views
  • 2 replies
  • 1 likes

Resolved! Vacation Service Suspension

I called Fido in early April to tell them that I was going overseas and would be shutting my phone off on April 07 and turning the phone back on when I returned to Canada on May 17.  They said that the billing period was passed and they could not do ...

Durban by I'm a Participant Level 1
  • 20335 Views
  • 14 replies
  • 0 likes

Resolved! Device protection plan

I tried to add device protection plan after y phone purchase, however i tried on same day and while i was on call customer service agent mentioned they are not able to process it. Any idea what's going wrong with it?

Vainhavc by I'm a Participant Level 1
  • 280 Views
  • 1 replies
  • 0 likes

Resolved! Data Only Plan on my Bring my own Tablet

Can I have data only plan for my tablet? Price ? Any activation fee or any other cost?  I see online Fido Plan for 4GB Data $10 per month , think it is with 2 year contract. I want to have month to month plan.

Sukhmomi by I'm a Participant Level 3
  • 466 Views
  • 3 replies
  • 0 likes