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1000 international minutes charged after changing fido number

nik001
I'm a participant level 1
I'm a participant level 1

Hi I recently changed my fido number as it was showing a US number

now I am being charged for using 31 minutes international calls

please help fido team

also attaching screenshot of the usage

IMG_6100.png

1 REPLY 1

Hi there @nik001 , sorry to hear you were charged for LD calls. Please call *611 from your device and request assistance from a customer service representative. We are a community forum and do not have any access to account information. Cheers