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xtra 5hrs

I'm a participant level 1
I'm a participant level 1

pls change the "5 hrs Xtra" highlighted its not true anymore pls thank u


Senior MVP Senior MVP
Senior MVP

Hello Lawixky7,


  Welcome to the community!


  Why do you say that? I understand Fido no longer offers the Fido XTRA perks, however, the 5 Hours of data was always separate from that program. I believe the 5 Hours of Extra Data is still ongoing (see here). In fact, I just tried to initiate a session just now and it seemed to let me:

Screenshot_20231229-013528_My Accountr.jpg


  Note that I didn't actually start the session, but if the program had ended, I think it would note the program had ended.


  Do you no longer see the option for the 5 Hours of Data in your My Account app? You might consider uninstalling and reinstalling to see if it reappears.


  You should note this forum is community-driven and not intended as a venue for customer services. If you're having issues with the option showing in your app, you might consider contacting customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀