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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Transfer ownership

Hi, i have 2 phone lines. Line 1 is a BYOD and Line 2 is a 2 year contract (1 year is done). Line2 employer is providing a Roger's connection with device. Line 2 would like to port to Rogers and transfer number to Rogers. Line 1 would like to transfe...

Guptaanuj20 by I'm a Participant Level 2
  • 411 Views
  • 3 replies
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No data

My device won't connect to Fido network. No unpaid bills, when I spoke to someone they said that my data services were on and working from their end. What do I need to do? Why can't i connect to the Fido network? I can only use my phone on wifi at th...

Egalang by I'm a Participant Level 3
  • 395 Views
  • 3 replies
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Third Party Charges

Hello, so I today recieved my bill for September 2021 with 95$ over charge that was from Bango/Google on an iPad I have never used yet less purchased something on. I call Fido twice was on the phone for over an hour and they refused to help me basica...

SindyElizeth by I'm a Participant Level 2
  • 210 Views
  • 1 replies
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Need help with BYOP plan

I'm hoping one of the good CSRs can hit me up to discuss a BYOP plan for my daughter. Snap chat at school is vital apparently.    Thanks Mike 

Proac by I'm Qualified Level 1
  • 253 Views
  • 1 replies
  • 0 likes