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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Cannot set up voicemail
I have tried using the retrieval code found in another topic on this board, I have tried simply dialing my own number, all to no avail. After asking me to enter my 10-digit Fido number, it tells me the number isn't valid. I have the $35 monthly pre...
Additional fee charged but no solution 快跑别选
I was charged an additional $50 in the latest bill for international calls. Upon joining Fido in September, I was assured of 1000 free international minutes per month for 24 months. Despite switching to another offer last month, as confirmed by email...
Cannot reach customer service to discontinue my service
I am outside canada I want to discontinue my service fir 3 month more please do something i am try my best to reach out with customer care but not respond
Worst customer service on the planet
All of the agents i made contact with sound depressed and unhappy like they don't wanna be there but they have to wait for the paycheck when you ask for a supervisor they transfer you back to billing queue i made 4 call attempts in 2 weeks for 1 rea...
Get stuck in a limbo
I have been trying to cancel my Fido plan. The customer service that I got is ridiculous.First I tried live chat, it kept me waiting for over two hours, than the third agent finally asked me to fill out a form. Only after I have done that they told m...
