Celebrate Pride with Fido
Hi Community, Â A long-standing ally of the 2SLGBTQ+ community, Fido always aims to move the conversation...
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2022 winners (part 2), click here.  Fido XTRA’s Walmart eGift Card Contest...
Conversations
Resolved! Service Interruption
UPDATE: We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Changing phones before contract runs out
If I need a new phone before my contract ends what do I need to do
Transfer ownership
Hi, i have 2 phone lines. Line 1 is a BYOD and Line 2 is a 2 year contract (1 year is done). Line2 employer is providing a Roger's connection with device. Line 2 would like to port to Rogers and transfer number to Rogers. Line 1 would like to transfe...
No data
My device won't connect to Fido network. No unpaid bills, when I spoke to someone they said that my data services were on and working from their end. What do I need to do? Why can't i connect to the Fido network? I can only use my phone on wifi at th...
Third Party Charges
Hello, so I today recieved my bill for September 2021 with 95$ over charge that was from Bango/Google on an iPad I have never used yet less purchased something on. I call Fido twice was on the phone for over an hour and they refused to help me basica...
Need help with BYOP plan
I'm hoping one of the good CSRs can hit me up to discuss a BYOP plan for my daughter. Snap chat at school is vital apparently. Thanks Mike
