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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23548 Views
  • 0 replies
  • 8 likes

Resolved! Fraud

I received a letter from Met Credit.com a month ago. Fido filed me a case because of the balance that I didn’t pay since this is not my account. I have only use one account since I arrived here in Canada. How come this was happened? My credit score w...

BJ17 by I'm a participant level 2
  • 3375 Views
  • 6 replies
  • 0 likes

Resolved! phone plans for vacation

I'm surprised that there is not a FAQ section to explain how you can use your data plans while on vacation.  I'm travelling to Ireland and Europe for two weeks.  Is the only option to pay $12 /day ?

chris4 by I'm a visitor
  • 661 Views
  • 2 replies
  • 0 likes

Unpleasant service and how Fido solved it

I am customer of the fido. I have done payments online for a long time. Every time during login,  Fido gives promotions , which appears as a separate window. So, to get access to my profile, I need to close this window 1st. A couple of weeks ago, I w...

NikolayZ by I'm a participant level 2
  • 853 Views
  • 4 replies
  • 1 likes

extra charges

Have they returned amounts collected that are not legally discussed in your plan?#Fido 

Tebanbsc by I'm a participant level 1
  • 305 Views
  • 1 replies
  • 0 likes

Frustrated

I've been with Fido 13 years. Asked for service charges to be waived was told NO. Set up automatic bill payments and when it failed was told I didn't follow instructions. Funny the landing page for my account showed that auto withdrawal was setup and...

Ntlhottie by I'm a participant level 2
  • 291 Views
  • 1 replies
  • 0 likes