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Overpaid my bill

sreepooja26
I'm a participant level 1
I'm a participant level 1

Hai there

I changed my sim account from fido to rogers this November but I got a negative bill which was -19.58. I don’t know it shouldn’t be payed I have done payment from credit card.Kindly help me out to refund my money .

1 REPLY 1

FidoValerie
Moderator
Moderator

Hey @sreepooja26 Smiley 

 

If this is your final Fido bill, the negative amount you see should indeed be a refund for the days the service was deactivated. 

We refund this automatically a few weeks after the final bill is issued, by sending a cheque to the address on file.

 

If you have any questions specific to your account, don't hesitate to contact customer service for assistance!