Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Perhaps I’m being a little naive…
I am literally steps away from a cell phone tower, yet I consistently have only one bar. And why, when I turn on my data, does it get used up so quickly?! Any tips would be greatly appreciated!
Transfer from Fido to Rogers
Hi, I wanted to transfer my line to Rogers as Fido belongs to the same company as Rogers. Please let me know how can I do it asap. I have an employee discount from my employer with Rogers. Please let me know how to proceed with the line trans...
Unbelievably bad system. Very disappointed. Leaving the first chance I get.
I ordered a phone yesterday morning for pickup. I called the store and support today in the morning and support told me that they processed the order and the store should confirm it. The store said that they did not receive the order and that is a gl...
Utterly disappointed
I am at a loss at how shockingly poor the customer service has become. Nobody has an answer. The calls are directed to AskJack and the livechat is a joke. I bought a phone 3 weeks back and chose store pickup, Have to had any kind of confirmation yet...
Terrible Customer service, Experience
I've been a customer of Fido for 10 years. And customer service seems to totally be oblivious of customers concerns and their needs.The following events all happened within 7 days or less. 1) My mobile data stopped working out of the blue. I called ...
