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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24023 Views
  • 0 replies
  • 8 likes

Data plan won't work on new plan

Hello, I have been with Fido for a year now. I had some issues with my phone picking up towers from the USA where I live, (Canadian resident) luckily this year they put new towers in so no more roaming problems. I was overcharge 444.00$ and because I...

Divinity by I'm a participant level 1
  • 546 Views
  • 1 replies
  • 0 likes

Price/Plan Match

Hi, I did get my plan updated as part of black friday deal to BYOP 40 GB $34 after auto payment discount. Now the same plan is with 50 GB. Will you do the plan match as part of Black friday deals price/plan match ?  Plan details are same , just more ...

MSehrawat by I'm a participant level 1
  • 427 Views
  • 1 replies
  • 0 likes

Customer service closed?!!

Hi all,It has been 3 days that I have been calling 611, but when I select to a real person it says that tge customer call center (or sometging like that) is closed. I called them during their openning hours. Do you know what is going on with Fido? Ho...

Fshemirani by I'm a participant level 1
  • 2207 Views
  • 5 replies
  • 0 likes