Celebrate Pride with Fido
Hi Community, Â A long-standing ally of the 2SLGBTQ+ community, Fido always aims to move the conversation...
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2022 winners (part 2), click here.  Fido XTRA’s Walmart eGift Card Contest...
Conversations
Resolved! Service Interruption
UPDATE: We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! How I can get the bill older than 18month?
I would like to get bills in Dec 2016. Could I get that one?
Bad Winback experience
I was a Fido customer until 2 years ago that I switched to a different carrier. On Sep 27, I got a call from the Fido winback team and offer me a great deal on the phone and plan, I accepted offer and ordered two phones and activate 2 lines, and I wa...
Resolved! Worst customer service experience.
Pathetic company. Worst expierence in my entire life. Whenever I call to dispute outrageous and random charges, I get the run-around and I get tranfered from one department to another until they hang up the phone completely. They are exteremly rud...
Pathetic Customer Care Service
I am using Fido Mobile Service from past 2 years and already setup a pre authorized payments. Every month paying $80 with taxes which is having 6 GB data, 1000 Minutes of International Calling.This month they charged me $132 and when I called custome...
Bango UNAUTHORIZED CHARGE
My FIDO bill increased and I noticed there were fraud or unauthorized charge on Sept 18 for 3 charges from Bango for a total of $94. 89. I called Fido and they want me to call and asked the third party directly to have this rectified. I want this amo...
