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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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winback call

I have requested a call back from the Fido Winback team couple days ago.  And i have yet to receive a call back  from them and it is impossible to reach them.  Is there a direct number that i can call to reach out ? Its been couple days already ...

cynthiac120 by I'm a Participant Level 1
  • 164 Views
  • 1 replies
  • 0 likes

Replacement screen protector

hi i need to replace my screen protector on my ipobe 11 pro max when i bought my phone with you guy they said it a lif etime warranty for my screen protector may i know where can i get it

Phil06 by I'm a Participant Level 1
  • 224 Views
  • 1 replies
  • 0 likes

Resolved! Earbud Offer

I was offered earbuds with my new Samsung zfold 3 free as an offer when I placed order online.  I've received my phone but no earbuds and I can't find any mention of them in any of my confirmations.  Was I dreaming?

annie_181 by I'm a Participant Level 1
  • 274 Views
  • 1 replies
  • 0 likes

no data access

I have not been able to access for over a week. When I try contacting the company I  cannot find a way.

GLL by I'm a Participant Level 1
  • 239 Views
  • 1 replies
  • 0 likes

Account unlock

 I tried to order a new phone in September but after long waiting, I still didn't get track email so I call to ask, and the agent told me that my account is locked because of the security problem, that the order cancel too, then she gave me a number ...

Jiapei by I'm a Participant Level 2
  • 341 Views
  • 3 replies
  • 0 likes