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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Seriously bad customer service experience
I called fido representative to change my plan. Took about an hour and half for the entire ordeal to wait for approval. At the end of the call they said they were able to change the plan to $34 dollars for 50gb of data. They just said "OK its done" a...
FORMAL COMPLAINT
FORMAL COMPLAINT - Fido please look into the first call centre agent I spoke with who was completely rude and unhelpful and totally messed up the phone transfer/port request for the two lines I activated. Total disaster. Needs to be retrained extensi...
Resolved! What is the fee for leaving Fido and taking my number with me?
What is the fee for leaving Fido and taking my number with me? I am not under contract.
Purolator No attempted delivery, and then drop off at a depot for pickup
Just porting over to Fido. It's been a bit busy over Black Friday Anyway. I've was notified that my SIM card shipment was sent via Purolator. I've been off sick, so I've been home. All day, all night. Purolator says that at 9:31pm, they attempted...
Cannot see my phone plan on my online account
My phone plan has been active since the 23rd of November. However, when I log into my account, it doesn't show my plan details at all. Clicking view bill only leads to an error message. I've tried multiple browsers, different internet connections, di...
