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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24282 Views
  • 0 replies
  • 8 likes

VERY DISAPPOINTING AND EMOTIONALLY STRESSED

I got a new phone Nov 16 2023.  It was a Fold 5, I didn't like it so I exchange it with Iphone 15 Pro Max. After a week I went back to the store because I saw my bill on my Fido account was not right.  I came back to the store (Tbooth Guilford Surrey...

Gen11 by I'm a participant level 2
  • 981 Views
  • 2 replies
  • 1 likes

Resolved! Nonsuspension of telephone and overcharging

A/C no *********   I am senior citizen with problem of short hearing and no income. I was using Fido plan and was paying price around 30 a month. In the month of August of last year I wrote a letter that I was leaving Canada for 6 month and will be b...

Ahmadak40 by I'm a participant level 2
  • 8631 Views
  • 10 replies
  • 0 likes

Resolved! Roaming options at lower cost

I'm gonna be traveling in the Americas every winter(nov-march)and would like to find a plan that doesn't cost $12/$15 per DAY!! You should have an option to pay monthly at a slightly higher price than normal pay яди

Zimbobwe13 by I'm a participant level 2
  • 2450 Views
  • 3 replies
  • 0 likes