General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23547 Views
  • 0 replies
  • 8 likes

Resolved! Is there anyway to get rid of the 30 days limitation online?

Hello. I am considering to update my device to iPhone X but when I tried to update the sentence "We're sorry, but we were unable to process your device upgrade because your account's billing address was updated within the past 30 days." came out. I h...

jasonxia by I'm a participant level 2
  • 5657 Views
  • 17 replies
  • 0 likes

Resolved! What is Fido voicemail number?

I have unlocked phone from Bell. Bell's direct voice mail number is stored on speed dial. Does anyone know how to replace it with Fido voicemail number????  Your information is appreciated     ***Edited to add labels***

unicmin by I'm a participant level 1
  • 273384 Views
  • 33 replies
  • 3 likes

Agent Must use "active listening to customer"

I had a very bad customer service with FIDO since First week of July 2023. First , i was told that if i switch back to Fido even if i just paid lucky mobile for just a couple of days, lucky mobile will return unused money. I called lucky mobile to co...

akcire by I'm a participant level 1
  • 379 Views
  • 1 replies
  • 0 likes

Resolved! Fido Winback

Hello,I was fido customer fopr few years and i leftmid december 2020, next day i received an email stating someone with will call me back to discuss winback etc..... i did receive a call from winback team but everytime I picked up the call it kept ha...

PaulYYZ by I'm a participant level 3
  • 2970 Views
  • 10 replies
  • 0 likes