General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24274 Views
  • 0 replies
  • 8 likes

Resolved! Temporary suspension

Hello, if I suspend my monthly service (not financing program), can I still use the same plan with all the discounts credit applied on my account after resuming the service? And is it $7 a month for freezing or $12? Thanks

JL33 by I'm a participant level 1
  • 3376 Views
  • 3 replies
  • 1 likes

Winback

Hey I'm unable to connect with someone for live chat. I got a call from winback and was wondering if anyone could confirm if this is a legitimate Fido number +1 (833) 447-9898

islamt20 by I'm a participant level 1
  • 10480 Views
  • 3 replies
  • 0 likes

Lack of Response Regarding Refer Your Friends Program

I am writing to express my extreme disappointment and frustration with the lack of response and action regarding the Refer Your Friends Program. Having been transferred from Virgin Plus in November 2023 and referred by a friend simultaneously, I expe...

kenyeung by I'm a participant level 2
  • 1024 Views
  • 3 replies
  • 0 likes

Sis only•••credit device

I returned an iPhone 15 back to Rodgers/Fido on December 11 and Agent signed for it and I got charged the device service fee and now my phone is not working

Kayla12S by I'm a participant level 1
  • 831 Views
  • 1 replies
  • 0 likes

VERY DISAPPOINTING AND EMOTIONALLY STRESSED

I got a new phone Nov 16 2023.  It was a Fold 5, I didn't like it so I exchange it with Iphone 15 Pro Max. After a week I went back to the store because I saw my bill on my Fido account was not right.  I came back to the store (Tbooth Guilford Surrey...

Gen11 by I'm a participant level 2
  • 979 Views
  • 2 replies
  • 1 likes