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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24039 Views
  • 0 replies
  • 8 likes

Resolved! How can I listen saved message?

Hello. i have inportant boice mail from my company so I saved it. I know there is a limited time appliable to save it. So I am trying to listen and take a note from it but I don't know how to listen it. When I access the voice mail, it keep saying th...

Canalinda by I'm a participant level 1
  • 1146 Views
  • 1 replies
  • 0 likes

Wrong bill generated

I bought new sim of fido with 44 CAD plus taxes. But my first month  bill comes with 107CAD  which includes one time payment of 61 CAD. How to rectify this bill. Someone says extra bill amount will refund. 

tyagi_annie by I'm a participant level 1
  • 425 Views
  • 1 replies
  • 0 likes

No loyalty for old customers.

I have been using FIDO since last 6 years. And still, I did not get the deal which was offered to new customer. I tried talking with customer service agent, but no luck. All they say is this is our best offer when they are offering same deal to new c...

Devilm02 by I'm a participant level 1
  • 802 Views
  • 2 replies
  • 0 likes