General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


i can't sign in to my Fido account

Hi everyone , starting from yesterday im having a issue trying to loggin to my fido account. Everytime im trying to sign in,  it automatically logs me out, and the following message pops up "There's been no activity for a little bit, so we signed you...

kennyJ2019 by I'm a Participant Level 1
  • 6 replies
  • 0 likes account management

Hello, I'm new to Fido (Internet & Cell Phone). I have to be honest and say, Fido's online account management  is complete garbage. Most of the time I can't log in, and, when I can, the page kicks me out back to the log in screen. When it works, if I...

Matt397 by I'm a Participant Level 2
  • 5 replies

Resolved! Removing phone line from an account

Details: I've got 3 phones on my post paid account. The last addition was an iPhone 4S for my roommate only because Fido offered a deal and a special rate plan for this phone. The contract doesn't expire until June 2016 but I'm moving and want the ph...

Proac by I'm Qualified Level 1
  • 9 replies

Resolved! Cannot make outgoing VOIP calls on mobile data network

Hi I've been using this plan ($15 for 3Gb) on a Moto G5 since March of this year.  I use TextNow to make calls on the data network.  Fido support on here was great in blocking voice and text for me on the voice network. Everything worked well until l...

lips by I'm a Participant Level 2
  • 24 replies