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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23964 Views
  • 0 replies
  • 8 likes

Resolved! bogus calls

Just got yet ANOTHER bogus call, this time from 519-694-7640. Unless I know who is calling never answer. Maybe I should. Anyway, called the number back and, as usual, the message is " The number you have reached is no longer in service." I'm taking a...

chayisun by I'm a participant level 3
  • 3229 Views
  • 3 replies
  • 0 likes

NEW ACCOUNT STATUS

On Mar 18 I changed my account with a Fido rep over my phone.  I changed from fido15. 4 gb to fido medium 10 gb Initially my account reflected this change   However the details are back to the original account, and the data shows 14 gb.  I hope someo...

JT17 by I'm a contributor level 1
  • 1555 Views
  • 1 replies
  • 0 likes

Resolved! paid same bill twice

hi there, my invoice was paid twice through two separate transactions (for non-related reasons). Where the money will go? Is there a way to credit my account for the amount I paid extra? i've read posts on community, and it seems that Fido is extreme...

ABulyukt by I'm a participant level 2
  • 6916 Views
  • 6 replies
  • 1 likes

Resolved! New Sim

Hi there, I have been with fido for almost 2 years now. I recently requested for iphone 8( updated my phone). when I receieved the phone I also recieved a new sim card along in the box which i never asked. I was wondering if there is an extra charge ...

Ardo by I'm a participant level 1
  • 1804 Views
  • 1 replies
  • 2 likes

Resolved! Voicemail -Lost ID

lost voicemail id how do i reset it     **updated for title clarity**

NGBDY by I'm a participant level 1
  • 1399 Views
  • 1 replies
  • 0 likes