Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido Website on Mobile does not work
I tried for 20 minutes to check my account online on my phone but it just keeps crashing... I can't even recall the last time I was able to access Fido website on my phone. I am very dissapointed with Fido.
Unable to Upgrade Phone
Hi. I am unable to upgrade the phone online. It's giving me an error message: We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436) I just want to process everything o...
Issue with making a payment
I was just attempting to refill my account balance using interac.I tried 3 times in total, each time getting the message "Oops, an error occured"I checked my bank, and noticed the payment was taken out 3 times, despite nothing being received on Fido'...
Sudden MMS loss
Hi, My MMS started giving me an error that I can't download MMS, to check my settings etc. I'm unable to send or recieve MMS, SMS is fine. Was working 48 hours ago. Thing's I've tried; Reset APN to default - didn't work Went into APN/Edit Acc...
Data not working
Hello , my fido mobile data is not working i tried to restart my phone . Ejected the SIM . turn on/off data several times but its working. It doesnt shows LTE on the top . What to do now ?
