Welcome to our Community!
That's really not the type of experience we want you to have and we'll be happy to look into it with you!
Just to clarify, are you able to access our website and your online account when you're on a computer/laptop?
Also, to assist you to the best of our abilities, we'll need a bit more info. Can you tell us:
1. What browser are you using and have you tried a different one to see if that makes a difference?
2. Does the page crash as soon as you get to the main Fido.ca page or once you click on My Account and try to log in?
3. Did you try clearing the cache and cookies of the browser to see if that helps?
Let us know and we'll take it from there.