Sudden MMS loss

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Sudden MMS loss

Hi,

 

My MMS started giving me an error that I can't download MMS, to check my settings etc. I'm unable to send or recieve MMS, SMS is fine. Was working 48 hours ago.

 

Thing's I've tried;

 

Reset APN to default - didn't work

 

Went into APN/Edit Access Point and tried to change things, but all of the options are locked/greyed out

 

Went to Fido site to find settings and manually make a new setup via Add APN, filled it all out, but it doesn't appear as an option to select after I save the profile. ( Fido page hasn't been updated since 2016, my settings match except for MMS Proxy, the Fido page suggests an IP address, my phone has mmsproxy.fido.ca. A newer page from this year had a bunch of different settings; https://apn-canada.gishan.net/en/apn/fido/lg-g5-se   But again, these are greyed out and I can't change any fields AND it worked with the original settings 2 days ago.)

 

Changed apps ( from Textra to built in Message app, ) didn't help

 

Tunrned off Wifi, just used data, got the same error that the message failed.

 

I'm using an LG G5, Android ver 7.0, last updated March 2018

 

Only thing I can think of is, last friday I signed up to change plans and update. i was told the change wouldn't come into effect till my next billing cycle start, and I checked my Fido account page and I'm still on the old one as far as the website is concerned, but that's the only thing that's potentially changed that I know of. Plus, I've changed plans before without any interruption...

 

Any ideas? Thanks!
-jga

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Re: Sudden MMS loss

Hey @JonGeorgeA ,

 

Did you try deleting the current APN settings and adding a brand new profile instead of editing it?

 

Also, can you send me a current screen cap of the APN settings ? 

 

Thanks!



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Re: Sudden MMS loss

hi!

 

No I didn't try to delete the old profile and make a new one, too afraid my other apps will break too Wink I can still send images thru instagram or FB messenger, I don't want those to stop too.

 

How do I send a screenshot, theres no place to add attachments...

 

Thanks for the speedy reply!

 

jga

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Re: Sudden MMS loss

Thanks for the update @JonGeorgeA

 

You would be able to attach screenshots by inserting pictures when replying to this message Smiley

 

Though be sure that the APN settings are set up as shown here. The APN Fido LTE should be there and if not it needs to be added manually (creating a new one).

 

Let us know how it goes!



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Re: Sudden MMS loss

Hi!

Hi!

 

Ok, changed my settings to those you recommended. Now the error is MMS failed to send, rather than MMS error, check APN. Tries for a much longer time before getting the error, the previous settings got the error right away.

 

Also figured out how to attach pics, ha, had to snoop around a bit...but these are the settings I've had, untouched , since I've had this LG G5.

 

Thanks

JGA

 

 

 

Capture+_2018-08-21-09-41-11.png

 

Capture+_2018-08-21-09-41-26.png

 

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Re: Sudden MMS loss

Thanks @JonGeorgeA

 

Can you change the MMS proxy to  : 205.151.11.13 .

 

Thanks! 



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Re: Sudden MMS loss

Hey,

 

That's the IP address I used when I made my new profile, also didn't work. Plus,something I didn't notice until I was out of wifi range , data wouldn't connect on the new profile. When I switched to the default, all my backed up texts etc appeared.

How would this work one day and not the next ? It's weird.

Anyway I've attached the settings for the new profile I made with the settings from the Fido site you sent just so you can see both.

Thanks

-jaCapture+_2018-08-21-14-46-23.png

 

Capture+_2018-08-21-14-46-40.png

 

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Re: Sudden MMS loss

Thank for that @JonGeorgeA!

 

Just to be clear, are you saying that everything is now working or just the data?

 

Let us know. Smiley



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Re: Sudden MMS loss

Hello,

 

To summarize,

 

Original default Fido settings that came with the phone, that stopped working; No MMS, data connects but no images can be sent or received.

 

New settings in new profile; no MMS and No Data.

 

So still at square one unfortunately.

 

Thanks

-jga

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Re: Sudden MMS loss

Hey @JonGeorgeA,

 

Thanks a lot for the clarification Smiley

 

Would it be possible for you to do another test on your side? Would you be able to reset the Network Settings on your device in 

  • Settings > Backup & reset
  • Network settings reset

Let us know if that changes anything. 

 

Also, would you be able to test your SIM card in a different device to confirm if the service works on a nother phone?



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