Unfair Pricing Discrepancy for Long-term Customers

[ju15]

I am writing to express my disappointment with the pricing discrepancy between long-term customers like myself and new customers.

As a loyal customer of over four years, I am currently paying $49 per month for a plan that offers only 22GB of data. Additionally, I have a financed phone that is supposed to be $0 per month.

However, upon reviewing your current offers for new customers, I was shocked to discover significantly lower prices. New customers are being offered plans such as 50GB for $34 per month, or even 120GB for $55 per month.

Even more concerning is the "upgrade your phone" offer, where new customers are offered 50GB for $45 per month, while I am only offered 120GB for $55 per month, which is far more data than I need.

Despite my loyalty to Fido, it seems that there is no reward for being a long-term customer, as I am not offered any cheaper plans, despite these offers being available to new customers.

I urge you to review your pricing policies and consider offering fairer rates to your loyal, long-term customers. It is disheartening to feel undervalued and overlooked in this way.

[FidoVanessa]

Hey @ju15!

We regret to learn about your disappointment. Please know that it's not our intention to make you feel this way and that your loyalty holds significant value for us. We sincerely appreciate your continued support. 

We continuously work on new offers for both our loyal existing customers and new customers alike. Feel free to log in to your online account at any time to explore the latest promotions and exclusive benefits waiting for you. 

If you're considering exploring your options, don't hesitate to reach out to our customer service team. We're here to assist you every step of the way and address any inquiries you may have.