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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23599 Views
  • 0 replies
  • 8 likes

Account issues with prepaid

Hi, Ive prepaid for my account by the year: 365 days for $100.  But my account says it's by by the month and now it says i have no balance and over due.  please help!

jungkook by I'm a participant level 1
  • 1257 Views
  • 1 replies
  • 0 likes

New customer with 56$ plan 8gig + 2Gig bonus

I just joined Fido and ordered the BYOD 56$ 8 gig +2 gig bonus plan. When I go into my profile I see the 8gigs but no where do I see the extra 2 marked anywhere.  Where should I be looking for it?   Also on a kinda of bad note, Fido ported my number ...

spkv2 by I'm a participant level 2
  • 1772 Views
  • 3 replies
  • 0 likes

where is the LOYALTY??!! Where is my new phone ?

“Dear” Fido,On December 26 th 2017, I treated myself to a new iPhone 7 128 mb  minutes after my credit card was charged with the cost of the new device and  the changed to my data plan were made with absolutely no delay. Yet  to this day I have not r...

Jube345 by I'm a participant level 1
  • 990 Views
  • 1 replies
  • 0 likes