Dir Assist

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Dir Assist

Hi I got charged for 12.75 for Dir Assist. I dont call except my friends. What,is this? how can I stop it?

Accepted Solution

Re: Dir Assist

Hey @Sethtayfun

 

Welcome to the Community!

 

Canada Wide Directory Assistance/ Canadian telephone directory is a paid service.

 

A charge of $4.25 is applied when you contact 411 to request for an address or a phone number.

 

Is it possible you dialed the number or borrowed your phone to someone who did?

 

The usage is normally detected through the SIM card in your device. We can always take a look at it with you. You can contact us or we can send your a PM here.

 

Let me know what you decide. 

View solution in context
Flag this to a Moderator
Message 1 of 2
2,116 Views
Highlighted
Moderator
Moderator
Solution

Re: Dir Assist

Hey @Sethtayfun

 

Welcome to the Community!

 

Canada Wide Directory Assistance/ Canadian telephone directory is a paid service.

 

A charge of $4.25 is applied when you contact 411 to request for an address or a phone number.

 

Is it possible you dialed the number or borrowed your phone to someone who did?

 

The usage is normally detected through the SIM card in your device. We can always take a look at it with you. You can contact us or we can send your a PM here.

 

Let me know what you decide. 



Flag this to a Moderator
Message 2 of 2
2,108 Views