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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23579 Views
  • 0 replies
  • 8 likes

Excellent Customer Service - Thank you

Because my English communication is not enough, I called Fido Chinese customer service team to discuss my cell phone plan and device etc matter. Fido Chinese customer service team Michael. He gave me a warm and detailed introduction and explained the...

I6power by I'm a participant level 2
  • 4951 Views
  • 2 replies
  • 4 likes

Payment Help

Hey all,I got the fido sim back in september and the bill they charged me was 114 CAD.  I paid something like 80.63 CAD because it was showing only that amount in my fido app at that time. But now I got the mail that I have to pay 128 CAD while my ap...

singharnab by I'm a participant level 1
  • 190 Views
  • 1 replies
  • 0 likes

Unable to put add Temporary Suspension.

After getting authorization to operate fido account since 2019.if I need to go to my home country and I want to hold my line fido said I can't do so...because fido account under name of my wife.i just want to hold for a month.even though last time I ...

Resolved! Is there a way to track which days you've been roaming?

I'm currently abroad. I had no choice but to roam on my first day, so I'm expecting a charge. I bought a local sim card for a secondary phone and turned off my data on my Fido phone but apparently, I'm still roaming. I'd like to be able to track the ...

Quicksilver by I'm a participant level 2
  • 462 Views
  • 1 replies
  • 0 likes

Referral bonus NOT credit! Tired of following up

Dear Fido team, I had referred a friend on 26th of May 2023 to which he had immediately responded on the same day and signed up for a new Fido number. I was promised that the referral bonus of $50 for each of us will be credited within 3 billing cycl...

SidheshK by I'm a participant level 3
  • 605 Views
  • 4 replies
  • 0 likes