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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Transfering e-sim to new phone
Currently using an e-sim with Fido and want to transfer that to my new phone that will be here in a week.. What is the best way to do it? I found this article on Fido.ca and it seems like you're able to just use the app to transfer your e-sim to your...
Why Fido is not rolling over the data every month?
Why Fido is not rolling over the data for which I have already paid with my monthly bill ? Why CRTC is not asking telecom companies to roll over data which belongs to customers as they are paying for it
Destroying Credit
Fido reports your current bill as delinquent with the credit bureau. They do this in anticipation of delinquency but for those accounts that don't actually go delinquent your credit takes a hit EVERY month. Such a sneaky sleezy thing to do.
Cannot access account blocked for "suspected fraud"
Hi, I am out of Canada since 3 years and my account has been blocked for "suspected froud", not sure what that means. I cannot use my phone number, cannot access my account online anymore, and cannot find a way to pay my late bill. Fido chat has no...
Resolved! Where is your customer service? Please help!!
Hello,I am currently getting ghosted by one of your customer service representatives on the sms service. His name is Mohit. He said he would resolve my issue and now is not responding, it has been 45min and going. I have taken screenshots of all ...
