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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
How to sign up with Fido?
We are trying to set up a new Fido account for our secondary phone with the $10 pre-paid plan, how can we do it online? We tried to register with a new email, it asked us to pick an option, i.e. Fido Prepaid Customer, then it asked for our Fido phone...
Follow Ups and failed promises
Saying, follow-ups and keeping up on promises on follow-ups by Fido customer care is horrendouse, is an understatement. I'm a customer of 15+ years. I've tried to resolve some billing issues from a year ago, but anytime I speak to customer care and t...
Resolved! No conformation email
Hi there, Last night around 1:30 AM I upgraded my phone and it said it all went through and I would be receiving a conformation email, but have yet to receive it. I am worried that the order didn't go through, or would just like to know what's goi...
Fake Plan
I have an urgent complaint. One of your company's employees called me two days ago. He gave me a special offer (8 GB/$ 52.25 per month) and he told me that there was a 25% discount. He also gave my sister an offer (4GB/$ 45 per month) with a 10% disc...
Interac payment method not working
I had been paying my phone bill with interac BMO and had no problem until this month. When I put my bank account information in the BMO interac page but after clicking the confirm&pay button, the page does not redirect back to the fido's website.I ha...
