General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Double payments

I'd like to know if the payment on September 30th has been processed. Whether it's a credit card or a Dabit card.Or I want to know if both have been double-paid.

Jiseonlee by I'm a Participant Level 2
  • 209 Views
  • 1 replies
  • 0 likes

change prepaid account balance to BYOP plan monthly fee

RE: account No.*****3269 email.bill****@gmail.com cell.********** I received msn in June telling me that my Prepaid account money could be used to pay my postpaid plan, I can get up to 14-months of service on my $10 per month plan,no term-just using ...

BillCheng by I'm a Participant Level 1
  • 227 Views
  • 1 replies
  • 0 likes

Cannot update credit card on my account

I tried updating my credit card in every way I know - computer, laptop, cellphone, chrome, edge, firefox and even tried the internet explorer. Still unable to do so. Please advise if anybody has got a magic wand to fix the issue. Thanks!

901223057 by I'm a Participant Level 1
  • 190 Views
  • 1 replies
  • 0 likes

Resolved! Misunderstanding of long distance charges

I am posting this here because I cannot find an email for fido support anywhere on this website. This actually is for fido management and preferraby private but I can’t find their support email anywhere and I was already on the phone for 90 minutes w...

Steve0 by I'm a Participant Level 2
  • 578 Views
  • 4 replies
  • 0 likes