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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Fido store closed during business hours

Hello,  Went yesterday to Rideau Centre store location (50 Rideau St, Ottawa), was there at about 11AM (location is suppose to be open at 10AM), waited and waited... Asked guy who was working in the store on the other side if the Fido store is going ...

fido still closed at 12h05 on Sunday May 29th 2022.jpg
marmot4 by I'm a Participant Level 1
  • 348 Views
  • 3 replies
  • 1 likes

Resolved! No data or emergency alert last night

Anybody else have no data starting at about 6 pm last night? Tried calling Fido but message said over an hour wait time?  I have it this morning but was a challenge as I also had no Wifi due to power outage. Also, I didn't get the emergency alert iss...

Na10 by I'm a Contributor Level 1
  • 196 Views
  • 1 replies
  • 0 likes

Resolved! Refund for overpayment

Hi! Does fido automatically send a refund cheque for overpayment or do i need to send a request for that? I have a negative balance on my final bill, so i would like to ask for a refund. Thank you!

opao20 by I'm a Participant Level 2
  • 1794 Views
  • 6 replies
  • 0 likes

Resolved! My account has been cancelled

Hello, I'm the one who used the fido mobile plan. My fido account has been cancelled because I didn't pay the balance of $400 just because I was back in my home country but I forgot to stop my plan so I didn't stop the plan. That's why I had $400 of ...

HYEONJINKIM by I'm a Participant Level 1
  • 525 Views
  • 3 replies
  • 0 likes

FaceTime details

Is there a way to view all FaceTimes that I've had during last month, besides directly on my phone? 

PaulMAdams by I'm a Participant Level 3
  • 289 Views
  • 3 replies
  • 0 likes