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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23767 Views
  • 0 replies
  • 8 likes

Resolved! Beware of the Fido Roam

If you have a Fido Pulse plan, Fido will have enabled (whether you wanted it or not) the Fido Roam plan. You might think you can just ignore it if you have no interest in using their roaming services but that is not the case. There are in fact a few ...

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Fredyo by I'm helpful level 1
  • 81219 Views
  • 90 replies
  • 21 likes

Resolved! Concern about recent message

FlDO MESSAGE!We've successfuIly addressed an issue connected to your recent account charges, making you eIigible for a refund amounting to $57.13 CAD.Get hoId of it here:fidosolutionscompensation.comData rates may appIy. Is this message scam or real?

Hakan93 by I'm a participant level 1
  • 448 Views
  • 1 replies
  • 2 likes

Office Of The President Escalation

I have spent over 32 hours with you trying to be get one line and phone straightened out. Yesterday I called in and spent over an hour and a half only to be hung up on during the transfer to a supervisor. No one even bothered to call me back. Your as...

microcl by I'm a participant level 1
  • 4580 Views
  • 6 replies
  • 1 likes

Customer service supervisor

I spent considerable time over the phone talking with a service customer without getting a clear answer to my questions. I asked him to refer me to his supervisor but my request was declined. I am charged of 525 dollars for data overcharge and could ...

ouss1 by I'm a participant level 1
  • 1572 Views
  • 5 replies
  • 1 likes

Fido Opened two accounts under my name

Hello,During the Black Friday sales, I switched to Fido, taking advantage of their promotional offers. Their plan is priced at $39, but it drops to $34 with direct withdrawal.However, when I attempted the switch, I was informed it had to be done via ...

MakkiM by I'm a participant level 2
  • 814 Views
  • 4 replies
  • 0 likes