General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Pixel 8 no Mobile data

This morning, whenever I turn on Mobile Data on Google pixel 8, just stopped working out of nowhere.Never had this issue with Pixel 6Now, I think I have to pay 90/month for a phone with no mobile data, can i delete the eSIM and use a physical sim?I h...

Totally hopeless trying to pay FIDO from Australia

When I arrived in Australia I had no idea that I needed to turn off roaming on my phone or I would get charged $15 per day so needless to say every time I stepped out of a WiFi zone and used my phone to make even one text call I was charged a number ...

Resolved! Why do I have a balance of $33.90 on my accout

Why do I have a balance of $33.90 on my account, when my payment method is: Automatic Payments, and Fido is authorized to get the money from my credit card? When I call them, they do not provide the reason for that When I chat with them, they do not ...