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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Lost/ stolen replacement
hi, when do I get an updated if I'm receiving the phone replacement. please advise
$60 Setup Service Fee Not Waived
I ported in 2 numbers to Fido a few days ago online and it says the $60 Setup Service Fee will be waived. Then, on the same day, I ported out from Fido for personal reasons. However my Fido bill just arrived with $60 setup service fee each line, i.e....
Resolved! Unable to send international messages
From like two days ago, when I send txt msgs to my parents in China, they can no longer receive them. I put my SIM card in my friend's phone they still cannot receive my msgs. Then my friend used her SIM card to send msg to my parents and this time t...
Why has my billing cycle changed?
Fido community, help me understand why my phone billing cycle has changed from 20th of the month to now 11th? I am a new Fido customer, TIA.
Supposedly wrong information provided by one of the agents I interracted with
I asked customer service to make me an offer on upgrading my phone with a trade-in option. The trade-in option is not listed on the Fido website. Hence contacting the customer service. The agent came back with the following offer:"I have a great deal...
