i activated my new fido account and sim card on 2 march 2021 at night and my account was cancelled on 3 march 2021 i morning. I do not what happened and why that happened. I tried calling the customer care agent they gave a number to call fraud department. I have been calling that given number for 2 days and even left voice mails did not get any reply or call from the other side. Now, i am facing problem without sim card. I am new to Canada and it was my first sim card. Really an extremely poor service by fido Canada.
I'm sorry to learn you still haven't gotten a call back. The usual delays can take up to 5 days, therefore someone should be in touch with you next week.
You can also try contacting our Validation team at 1-800-644-7174. Their hours of operations are:
If you don't hear from someone by Wednesday, let us know and we'll send you a PM on the community to look into it.
Its beem 8 days still no reply.
BTW yesterday i got a mail to pay a bill of $104 why is that. My account was cancelled on next day of activation. My Fido sim do not work. So, why do i have to pay for the services that i did not use. This is daytime robbery. Why Fido is charging the $45 monthly plan from me. And why other fees.
Because you Fido's lack of customer support i had to purchase other sim and pay for that. Now Fido also demanding for monry of services which i did not use. I need an answer.
Hello miss. I talked with customer service yesterday and they said that i don't have to pay the bill. Regarding the cancelled account i don't want to activate it anymore. I got a new SIM card. So please do not bother to do something about it. Thanks for the support.