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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Cannot change plan
HelloI have a prepaid phone and trying to change it to monthly plan.Whenever I try to do this online I get an error message. (screenshot)
Reactivating my previous account from out of Canada
Dear whom it may concern, I am just wondering if I am able to reactivate my previous account which was cancelled June, 2020. Still have the simcard and same bank account in Canada. I am currently out of Canada but will return on March 2021. Looking f...
Scammers posing as Fido
Fido needs to do something about the texts and emails from fraudsters.
Fido charged full price instead of financing
Hi @FidoCustomer I activated a new line online via Fido.ca. decided to pick th Samsung Galaxy A20 which was on a great deal on Boxing Day ($0 over 2 year financing on a $45 4Gb minimum plan). I received the bill and was charged for the full cost of ...
How can you restore data?
I called customer service and had the data on my daughters phone turned off a couple of months ago (she kept going over).They told me at that time to call back when I want to restore the data. I called yesterday, was on the phone for 40 mins woth cus...
