General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Fido long distance call over charge

Hello,I have been a loyal customer to fido for more than 16 months now. I usually have 1000 mins long distance call.Never have i missed a payment nor crossed any limit.Last month, my mom was in hospital and the doctor called me so it was urgent and ...

Travel

Hi, I am in my country since December and I decided to stop monthly payments but I pay 7.91 each month. I received an email about roaming, but I don't want to use it. Is it possible to continue my 7.91 payments?

Sending out a text message

Last night may 1 2021, I sent out 2 text msg, they were not sent at all, I saw the messages SENDING, this morning I checked, the msg SENDING is still thereThank you for your help and support