account balence keep showing 0

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I'm a Participant Level 3
I'm a Participant Level 3

account balence keep showing 0

my account balence keep showing 0 even i haven't pay for this month

 

 

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Re: account balence keep showing 0

Thanks! Once the billing cycle is over, it can take up to 6 days for the new bill to be out! Keep an eye on Fido.ca, it shouldn't be much longer Smiley

 

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Former Moderator
Former Moderator

Re: account balence keep showing 0

Hi Surobert, 

 

That would mostly depend on your billing date. Also note that there can be a delay of a few days before the new balance appears on Fido.ca. 

 

Do you know what your billing date is? 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: account balence keep showing 0

Nov 20…
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Former Moderator
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Re: account balence keep showing 0

Hey Surobert,

Do you see the balance at $0 on Fido.ca or on Fido My Account app?

If you use the self serve and call *28, do you have the right balance?

Let us know!



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I'm a Participant Level 3
I'm a Participant Level 3

Re: account balence keep showing 0

On fido.ca
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Former Moderator
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Solution

Re: account balence keep showing 0

Thanks! Once the billing cycle is over, it can take up to 6 days for the new bill to be out! Keep an eye on Fido.ca, it shouldn't be much longer Smiley

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: account balence keep showing 0

Thanx
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