account balence keep showing 0

account balence keep showing 0

account balence keep showing 0

SOLVED
surobert
I'm a Participant Level 3

account balence keep showing 0

my account balence keep showing 0 even i haven't pay for this month

 

 

***Edited to add label***

Accepted Solution

Re: account balence keep showing 0

Solved by Former Moderator FidoAlyson

Thanks! Once the billing cycle is over, it can take up to 6 days for the new bill to be out! Keep an eye on Fido.ca, it shouldn't be much longer Smiley

 

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6 REPLIES 6
surobert
I'm a Participant Level 3

Thanx
surobert
I'm a Participant Level 3

On fido.ca

Thanks! Once the billing cycle is over, it can take up to 6 days for the new bill to be out! Keep an eye on Fido.ca, it shouldn't be much longer Smiley

 



surobert
I'm a Participant Level 3

Nov 20…

Hey Surobert,

Do you see the balance at $0 on Fido.ca or on Fido My Account app?

If you use the self serve and call *28, do you have the right balance?

Let us know!



FidoMatt
Former Moderator

Hi Surobert, 

 

That would mostly depend on your billing date. Also note that there can be a delay of a few days before the new balance appears on Fido.ca. 

 

Do you know what your billing date is?