We understand that without looking at the invoice and noticing the increase, the price increase can be surprising.
We would definitely hate to see you go because of this and can always take a look at other price plans with you.
Feel free to reach out to us here and we'll be happy to assist.
With a month-to-month service pricing or features can change but if they do we always let you know at least 30 days in advance. Keep in mind that we do know pricing is important to our customers so we do limit all changes as much as we can.
The plan continues to be one of our most competitive offers and is packed with perks and value. With this plan you benefit from Fido XTRA, 5 hours of free data per month, and access to our LTE network that covers over 97% of Canadians.
@Tony_Wang , I did send you a PM in case you'd like to discuss further 
Hey @JS_13!
I can appreciate where your're coming from.
As a consumer myself, I totally understand how important price is.
I assure you, we try our best to limit these changes as much as possible.
However, when these increases happen, they are done in order to help with ongoing investments in our network and our service.
Keep in mind that his promotional plan is still one of our most competitive and it continues to offer excellent value.
You can check out the different with what is currently offered by looking into our current plans here.
Hey there @AndreBarneto,
Welcome to the community
As mentioned on this thread, we do revise our pricing and offers to adapt to what's available on the market. We understand that not every increase in price is welcomed with arms wide open and we'd be happy to go over your available options.
To get started, you can reach out to us at these channels at all times. Alternatively, we can send you a PM here as well, and I'll be sending one your way this time. Talk to you soon!
Hey @and1-m! Welcome to the community.
I've moved your post to this thread, as it relates to the subject you brought up.
We certainly understand and respect your feelings on this matter. Just to clarify though, the plan is not an ongoing plan, as it has not been offered since December 2017. As a month-to-month plan, it can be subject to increases. Although, we try to limit these changes as much as possible.
Let us know if you if you have any other questions, we'll be happy to help.
Hey @Jedi_Master,
I'm sad to see you feel this way. This bill message is actually written out in bold on the invoices of impacted customers to make sure they're aware what is going on with their billing.
We try our best to avoid price increases, but it can happen from time to time. In this particular case, the promotional plan in question is still one of our most competitive ones. For its price, it continues to offer excellent value!
Hey @MandeeAyuen
I moved your message to this thread as it's related to the same subject.
Since this is a month to month plan, it can be subject to change. We constantly review our packages to ensure we deliver the best value to our customers. Although we strive to make the least possible changes to our services, we sometimes have to modify our offers. As part of our packages, we will continue to offer great deals and gifts with Fido XTRA, 5 hours of extra data in the moments you need it most and Fido Roam, which keeps you in touch with all the things that matter to you when you are abroad.
The increase has been notified under the bill of January 2019.
Also we'd like to go over our options with you for any upgrade related questions you might have, you can reach out through our channels here or by replying the last PM we sent you.
Let us know!
