YOUR MOBILE PLAN RATE IS INCREASING

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I'm a Participant Level 2 Jedi_Master
I'm a Participant Level 2

YOUR MOBILE PLAN RATE IS INCREASING

If you are on the $60/10 GB plan, just an FYI... Your plan rate is increasing and Fido hopes you won't see their notice. It is buried in the billing section. Nobody I know that is on this plan had any idea the price was increasing. So here is the notice so everyone can see. They are doing it at the exact same time on the sampe plan as all of the other big carriers and for the same reason. I don't know how that is legal, but they are doing it.

 

YOUR MOBILE PLAN RATE IS INCREASING

We regularly review and adjust our plans to reflect ongoing network and service investments so that we can continue to deliver the best possible customer experience to you. The monthly service fee for your Fido Pulse 10GB - BYOP plan, which is not on a fixed term contract, will increase by $5 to $65/month (plus applicable taxes), as of the date of your first bill on or after February 4, 2019. Your plan continues to offer excellent value and is priced lower than current in market plans. Your plan also continues to offer great features like 5 extra hours of data per month, weekly perks with Fido XTRA, access to Fido Roam (TM) and a network that covers 97% of Canadians. The rest of your Fido mobile service will remain the same. This change is made in accordance with the CRTC Wireless Code. If you would like to respond to this notice, have questions, or wish to cancel or make changes to your mobile service, please reach out to us in any of the ways listed in the Contact Us section of this bill.

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Re: YOUR MOBILE PLAN RATE IS INCREASING

Hey @Jedi_Master

 

I'm sad to see you feel this way. This bill message is actually written out in bold on the invoices of impacted customers to make sure they're aware what is going on with their billing. 

 

We try our best to avoid price increases, but it can happen from time to time. In this particular case, the promotional plan in question is still one of our most competitive ones. For its price, it continues to offer excellent value!

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Re: YOUR MOBILE PLAN RATE IS INCREASING

Hey @Jedi_Master

 

I'm sad to see you feel this way. This bill message is actually written out in bold on the invoices of impacted customers to make sure they're aware what is going on with their billing. 

 

We try our best to avoid price increases, but it can happen from time to time. In this particular case, the promotional plan in question is still one of our most competitive ones. For its price, it continues to offer excellent value!



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I'm a Participant Level 2 Jedi_Master
I'm a Participant Level 2

Re: YOUR MOBILE PLAN RATE IS INCREASING

Hi Pierre,
You are being very disingenuous. I found out about this from Google News. I was only able to find the notice by digging deep into the billing information. I get email from Fido constantly but not about this. Nobody else who I know on this plan had any idea, either, until I told them. That is the problem here. Plus the fact that you basically got together with the other major carriers to engage in price fixing.


Look, I’m not going to pretend that $5 a month will drastically affect my life. But that’s not the point. Fido and the other carriers all agreed to do this on the same plan at the same time. And your response is always, ‘Well, it’s still cheaper than our other plans.’. Fido should be ashamed of itself for this.


Anyway, I just think everyone needs to know what you are doing and I suspect most had no idea.
I have filed a complaint with the CCTS and I encourage others to do so as well. I also hope people will file complaints with the Competition Bureau of Canada.

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Re: YOUR MOBILE PLAN RATE IS INCREASING

Hello @Jedi_Master

 

 We do appreciate you sharing your experience with Fido here, your feedback is taken seriously. We do take care of sending the communication about the price increase since it's important for customer to be informed.

 

I can see that we started a discussion about this in PM. I can assure you that we are here to help.


I'm sending you a new message now to get this looked into.

 

Talk to you soon Smiley

 

 

 



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I'm a Contributor Level 1 birdieman
I'm a Contributor Level 1

Re: YOUR MOBILE PLAN RATE IS INCREASING

Amazing, I just noticed this today as my daughter was telling me that her phone bill has increased by $5 when she checked her app. I have the same plan. This is insane as they can charge wihtout even email us, or text us since Fido likes to text us with all the promotions...

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I'm a Participant Level 1 gerardlewis
I'm a Participant Level 1

Re: YOUR MOBILE PLAN RATE IS INCREASING

Jedi Master, 

 

I only found out about the rate increase through a friend on Facebook and *not* from any communication from Fido either. I get promotional emails and Fido Xtra notifications, but nothing related to the 5$ increase has been addressed to me. 

 

When one of the moderators says "we started a discussion about this in PM", it shows a lack of transparency and honesty about what can be done about this situation for ALL clients. Please post any solutions or even conversations that might help others also get the same answers you're looking for. Thanks for getting the ball rolling. 

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I'm a Participant Level 1 Twin61
I'm a Participant Level 1

Re: YOUR MOBILE PLAN RATE IS INCREASING

I am frustrated as to how my bill keeps going higher. Originally I was paying over 100.00 a month for 5 gb of  data with all the charges. I was unhappy with that.  I changed my plan about a yr ago when Fido offered a  me a 60.00 plan for I think it was 10 Gb of data. I was happy with that.  Also got a bonus of 3 Gb of data as the competition was  high.  It was when they separated my options in my plan that was called a value pack I became unhappy as I was charged 7.00 for things that were originally in my plan. Also the roaming charge of 7.00 a month everytime I go over the border to shop is too high. Then to tip the iceberg my plan went up to 65.00 without any notice. Why do you do this Fido?  Now my bill is over 90.00 a month approx.I was happy to have my 60.00 plan plus good amount of data. But now I feel the cost is getting out of control. My income is limited and I am not a happy customer right now.

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Moderator (inactive) FidoRachel
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Re: YOUR MOBILE PLAN RATE IS INCREASING

Hey @Twin61,

 

We understand price is important and we try to limit these changes as much as possible. I also want to mention that we send out a bill message prior to the increase. 

 

While the plan did go from $60 to $65 per month, if you're paying $90 for your services, the difference must come for other options or over usage. 

 

I'm happy to take a moment to review the account with you, you'll receive a PM in just a moment. 



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I'm a Participant Level 1 and1-m
I'm a Participant Level 1

RE: YOUR MOBILE PLAN RATE IS INCREASING

It a very cheap and classless act from fido. Increasing  $5 on a ongoing plan. Now they are getting  these employees to reply that are not any reply. I will looking for other service providers again  cheap classless act !!!!

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RE: YOUR MOBILE PLAN RATE IS INCREASING

Hey @and1-m! Welcome to the community. Smiley

 

I've moved your post to this thread, as it relates to the subject you brought up.

 

We certainly understand and respect your feelings on this matter. Just to clarify though, the plan is not an ongoing plan, as it has not been offered since December 2017. As a month-to-month plan, it can be subject to increases. Although, we try to limit these changes as much as possible.

 

Let us know if you if you have any other questions, we'll be happy to help. Smiley



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I'm a Participant Level 2 MandeeAyuen
I'm a Participant Level 2

Re: YOUR MOBILE PLAN RATE IS INCREASING

A few years ago, my husband and I were on contract with Fido. Within the period of our contract, a deal came up for $60 for 5gb PLUS and additional 5gb, so 10gb total, unlimited Canadian text and calls, however it was a BYOD and not contract offer. We decided to pay off the tab on our phones and switch to this plan (we were on a share plan paying about $180/month for shared 6gb data). 

 

I’ve been looking recently to upgrade my phone and went to check out offers yesterday. Not only are they OUTRAGEOUS (talking $150 for an upgrade for less  data!), we find out that they INCREASED the cost of the plan WITHOUT NOTIFIYING us! 

 

Now were seriously considerinf switching. Fido increased the cost of this plan without letting us know (is this legal?), and their options to keep us are waaaay more costly than necessary. Even when pricing it out, it will end up costing me about $300 more over 2 years to get the iPhone XS on contract than to stay on my plan and buy the phone out right. 

 

Anyone else put in the same situation? I need to upgrade my device (and hubby’s) but there’s NO WAY we’re paying $300 for two of us per month!! 

 

Tia

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I'm a Participant Level 2 MandeeAyuen
I'm a Participant Level 2

Re: YOUR MOBILE PLAN RATE IS INCREASING


@Jedi_Master wrote:

If you are on the $60/10 GB plan, just an FYI... Your plan rate is increasing and Fido hopes you won't see their notice. It is buried in the billing section. Nobody I know that is on this plan had any idea the price was increasing. So here is the notice so everyone can see. They are doing it at the exact same time on the sampe plan as all of the other big carriers and for the same reason. I don't know how that is legal, but they are doing it.

 

YOUR MOBILE PLAN RATE IS INCREASING

We regularly review and adjust our plans to reflect ongoing network and service investments so that we can continue to deliver the best possible customer experience to you. The monthly service fee for your Fido Pulse 10GB - BYOP plan, which is not on a fixed term contract, will increase by $5 to $65/month (plus applicable taxes), as of the date of your first bill on or after February 4, 2019. Your plan continues to offer excellent value and is priced lower than current in market plans. Your plan also continues to offer great features like 5 extra hours of data per month, weekly perks with Fido XTRA, access to Fido Roam (TM) and a network that covers 97% of Canadians. The rest of your Fido mobile service will remain the same. This change is made in accordance with the CRTC Wireless Code. If you would like to respond to this notice, have questions, or wish to cancel or make changes to your mobile service, please reach out to us in any of the ways listed in the Contact Us section of this bill.



I agree with additional poster. My husband and I were not made aware and found out by having a conversation with a sale rep in store. 

 

Because of this, we’re considering switching providers. 

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I'm a Participant Level 1 AndreBarneto
I'm a Participant Level 1

Re: YOUR MOBILE PLAN RATE IS INCREASING

I found out about this today when I saw the amount on my bill increase. My mind is made up. I'm calling them and cancelling my plan today.

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Re: YOUR MOBILE PLAN RATE IS INCREASING

Hey there @AndreBarneto,

 

Welcome to the community Smiley

 

As mentioned on this thread, we do revise our pricing and offers to adapt to what's available on the market. We understand that not every increase in price is welcomed with arms wide open and we'd be happy to go over your available options.

 

To get started, you can reach out to us at these channels at all times. Alternatively, we can send you a PM here as well, and I'll be sending one your way this time. Talk to you soon!



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I'm a Legend Level 1
I'm a Legend Level 1

Re: YOUR MOBILE PLAN RATE IS INCREASING

@FidoSaad is there any instance where a price increase was welcomed with open arms?

 

The least you could have done was read the excuse that was given for the price increase and stick to that to at least make it look consistent.

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