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Winback team offer missing

I'm a Participant Level 1
I'm a Participant Level 1

Hi, I was offered an add on by the win back team , but they did not provided me the add on. When tried to call the Fido customer service they said they have updated the form and sent back to Win back team and they will call me within 24 to 48 hours. I did not receive any call back,  so again i called the Fido customer service today, and now again they added more details and asked me to wait for another 24 to 48 hours for the Win back team. I hope they wont keep dragging this for days. 



Hello @Umas,


Welcome to the community!


I'm sad to hear you've been waiting longer than expected to be contacted by our winback team.

Feel free to reach out via these methods if you need help with your account.